Business Resource Luncheon: Leadership for Small Business Owners

Join us for a Free Lunch & Learn designed to equip business owners with essential leadership skills. Discover practical strategies to inspire your team, foster growth, and lead with confidence.

Who Should Attend:

• Small business owners, managers, and team members eager to enhance their customer service skills and workplace dynamics.

What You’ll Learn:

1. Customer Service Excellence:

   • The key elements of exceptional customer service.
   • Strategies for handling difficult customer interactions with confidence.
   • How to turn first-time customers into loyal advocates.

2. Building a Positive Workplace Culture:

   • Why culture matters for small businesses.
   • Simple ways to create a collaborative and motivated team environment.
   • The role of leadership in fostering trust, communication, and engagement.

3. Practical Tools for Success:

   • Real-world examples of customer service and culture done right.
   • Interactive exercises to apply the lessons to your own business.
   • Actionable tips to implement immediately for lasting results.